Disclaimer & Privacy Policy

Disclaimer

• By accessing this site and/or using the service herein provided, you agree and accept that the use of the service and of the website will be at your own risk.
• To the extent permitted by law, KC LAB Limited (collectively “KC LAB ”) shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for lost profits or for loss of revenue arising out of any use of, access to, or inability to use the service herein provided and/or this website, which shall include but not be limited to any failure of performance, error, omission, interruption, deletion, delay in operation or transmission, computer virus, communication line failure, software or hardware problems, destruction, alteration of this website, uploading, downloading or publication of data, text, images or other material or information to or from this website.
• Without limiting the generality of the foregoing, this site, all services and information provided and contained herein are provided on an “as is” basis without any warranty of any kind either express or implied including, without limitation, implied terms or warranty as to accuracy, title, quality, merchantability or fitness for purpose.
• To the extent permitted by law, the aggregate liability of KC LAB whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any breach of obligations by KC LAB shall not in any event exceed an amount equal to the service fee paid by the user through this site.

Privacy Policy

KC LAB Limited (hereinafter referred as the “Company”) respects your personal privacy and is committed to maintaining your trust and confidence. We believe ensuring the security of your personal information. Please take time to read this policy, and contact us if you have any questions or concerns.

PERSONAL DATA (PRIVACY) ORDINANCE (“the Ordinance”)

The policies and practices of Company in relation to the collection, use, security and access of personal data of our customer are as follows:

Types of Personal Data Held

There is no obligation for our customers to provide their personal data to us. However, if the personal data requested by us is not provided, we may not be able to provide the services and/or products (“Services”) required by our customers. We hold details of our customers including the names, addresses, identity numbers, telephone numbers, data relating to Services and billing together with other data necessary for the provision of our Services.

Purpose

We collect and hold the personal data of our customers to facilitate our business as a provider of related services and/or products.

The purposes for which personal data relating to our customers may be used are as follows:

Our services encompass a range of activities, including:

• Conducting credit reference checks.
• Processing payment instructions, direct debit facilities, and credit facilities related to our services.
• Publishing in telephone directories.
• Managing our customers' accounts and collecting outstanding amounts.
• Conducting market research, customer, product, and service surveys.
• Processing benefits related to our services.
• Direct marketing of our services, subject to regulatory requirements.
• Handling customer complaints and inquiries.
• Ensuring compliance with interconnection and industry practices obligations.
• Preventing or detecting crime.
• Providing emergency services.
• Collaborating on joint marketing programs with third parties.
• Enabling service provision by third parties.
• Complying with legal, governmental, or regulatory requirements, including disclosure or notification obligations.
• Any other purposes ancillary and related to the above activities.

Additionally, we utilize specific personal data to safeguard our customers against unauthorized use of our services.

Transfer of Personal Data

We are committed to maintaining the confidentiality of our customers' personal data. However, we may disclose and transfer this data, whether within Hong Kong or abroad, to debit-collection agencies or other debt-recovery organizations, as well as to our subsidiaries, associated or related companies, and any third party providing services to us for the operation of our business. These actions are carried out in accordance with the purposes mentioned above and are subject to the provisions of relevant regulations.

Access and Correction of Personal Data

Under the Ordinance, our customers have the following rights:

• To confirm whether we hold personal data pertaining to them.
• To request a copy of their data.
• To request correction of any inaccurate data.

Requests for access and correction of data should be made in writing via email to info@kclab.asia.

Please specify the Services/Products registered on the envelope. Please note that an administrative fee of $100 per request may be charged to cover administrative expenses. The Company and its associated or related companies may contact you with information about other products and services. If you prefer not to receive such information, please notify us in writing at the provided address. Your data will then cease to be used by the companies for such purposes, without charge.

Security of Personal Data

We restrict access to personal data to persons who have a need to use the data and who have been trained to handle such data properly and observe confidentiality.

Retention of Personal Data

We retain personal data of customers for as long as reasonably necessary to fulfill the purposes of collecting and using the data.

RIGHT OF ACCESS TO PERSONAL DATA

If you have any queries regarding the Company’s personal data and privacy policy or should you wish to request access to your personal data or if you wish to correct it, you may email your queries or request to KC LAB Limited.